POOR SERVICES FROM ROCKET KIDS

Worst service received from this store from Neo and Thembi. I ordered a size 6 boots and I received a size 9 delivery. I immediately called and Neo promised to send a courier before day end to collect the parcel which didn't happen. I made a follow up the following day and a very rude Thembi told me that they cannot assist me as the person who works with online orders is not in so I'll have to wait for them. I complained on their Facebook and Instagram pages and all they've done is to promise that a customer service manager will call which never happened!!!