Zero stars. Zero integrity. Zero accountability!!! "Rochester victims email m!!! You are not alone

⭐ 0/5 — ZERO STARS. AND IF NEGATIVE EXISTED, I'D USE THAT TOO.

This is not a review. This is a warning.

Rochester does not deserve your money. Rochester does not deserve your trust. And after what they have put me through, I am making it my personal mission to ensure that every single person considering buying from them reads this first.

━━━━━━━━━━━━━━━━━━━━━ 🛋️ THE R19,000 NIGHTMARE ━━━━━━━━━━━━━━━━━━━━━ I bought a sofa. A R19,000 sofa. A gift for my mother-in-law. Within 7 days — SEVEN DAYS — it had a manufacturing defect. I reported it immediately.

Rochester's response? Silence. For nearly a MONTH.

They answered on the 9th of April. Let that sink in. Nearly 30 days to respond to a defect report on a nearly twenty-thousand-Rand piece of furniture. If that doesn't tell you the contempt with which this company views its customers, nothing will.

━━━━━━━━━━━━━━━━━━━━━ 🚚 THEIR DRIVERS DESTROYED IT — AND ADMITTED IT ━━━━━━━━━━━━━━━━━━━━━ When they finally collected the sofa, it left my home in PERFECT condition. I have photographs. Time-stamped. Irrefutable.

Their own drivers damaged it in transit — and when they arrived at the warehouse, they CONFESSED. Not to me. To a Rochester employee at their own sales branch. Their people. Their warehouse. Their admission.

Based on that confession, we were promised — explicitly — either a FULL REFUND or a BRAND NEW SOFA.

A promise. Made by Rochester's own staff. Witnessed.

━━━━━━━━━━━━━━━━━━━━━ 🤡 THE MANAGEMENT CIRCUS ━━━━━━━━━━━━━━━━━━━━━ Let me paint you a picture of the people running this company.

Their "manager" — and I use that term extremely loosely — responds to emails on a two-week delay. TWO WEEKS. And when he finally did respond, he informed us the sofa would be collected "today."

It had been collected the day before.

Their own manager didn't know what his own company had done 24 hours earlier. This isn't incompetence. This is a circus. And you, the customer, are the one paying the price for their complete organisational collapse.

━━━━━━━━━━━━━━━━━━━━━ 🚨 THE LIE. THE FABRICATION. THE *****. ━━━━━━━━━━━━━━━━━━━━━ Now here's where it stops being just incompetence — and starts being something far more serious.

After promising us a refund or replacement, Rochester reversed course. They now claim they will return the same damaged sofa, allegedly "repaired." Fine — insulting, but fine. But that's not the worst part.

The worst part is what they did next.

They INVENTED a story that we refused delivery. We did not. This is a lie. A fabricated, documented, provable lie.

And then — in an act of truly staggering audacity — they began claiming the sofa was already damaged when collected, directly contradicting the confession made by their own drivers to their own employee.

Let me be absolutely clear about what this is: it is the deliberate falsification of facts to avoid legal consumer obligations. In plain language — it is *****. I have documentation. I have photographs. I have witnesses. And I have lawyers.

Making false statements to deprive a consumer of their statutory rights is not a grey area. It is potentially ********.

━━━━━━━━━━━━━━━━━━━━━ 📌 WHERE WE STAND TODAY ━━━━━━━━━━━━━━━━━━━━━ • R19,000 sofa — damaged by Rochester's own drivers • Drivers confessed — to Rochester's own staff • Full refund or replacement promised — then silently revoked • False delivery refusal invented — to escape responsibility • Sofa condition fabricated — contradicting their own drivers • I am sitting on the FLOOR with cushions while Rochester counts the money I gave them

This was meant to be a gift for my mother-in-law.

Instead, it became a masterclass in how a company can fail at every single stage — from response times, to logistics, to management, to basic human decency.

━━━━━━━━━━━━━━━━━━━━━ ⚖️ THIS IS NOT OVER ━━━━━━━━━━━━━━━━━━━━━ I am already pursuing formal legal action. Every email, every photo, every admission is documented and in the hands of my legal team.

If Rochester has done this to you too — and based on other reviews, I know I am not alone — please contact me at ***. We are stronger together, and companies like this only change when they are held publicly and legally accountable.

Rochester: you picked the wrong customer to lie to.