Yet more lies and total disregard for customer and after sales service

<p>This is probably the 5th or 6th negative report on the poor/non-existent after sales and customer service.</p> <p>The only time I get reaction out of Rochester is when I report their the poor/non-existent after sales and customer service on Hellopeter.com so here is another opportunity to name and shame Rochester provided by the very same company. </p> <p>After three attempts to deliver the original lounge suite is a ****er state and an attempt to deliver a "new" damaged in transit lounge suite Rochester (in the person of a certain Nico) undertook to refund my money after a battle of more than a year. This Nico assured me that he was personally dealing with this matter. I was told that the monies (inclusive of interest for a year) would be refunded within 7 to 10 working days.</p> <p>This has proved to be another lie as it is now working day 15 and no refund has taken place.</p> <p>The Nico person is also no longer available on the number provided and is reportedly now working somewhere else.</p> <p>Any query as to the progress is answered with an I will check the progress and get back to you within 10 minutes. This has also proved to be a total lie as nobody has got back to me in 7 hours. One operator in fact stated that they are so inundated with complaints that they do not have time to follow up on complaints. Please people how can a business be run in this manner. Surly this is an indication of a major crisis in the company that is seemingly not being addressed.</p> <p>Repeated threats to expose Rochester and their non-existent after sales service and propensity to tell lies to customers in order to get them of their backs on national media are no longer threats as I have reported the matter to the SABC 2 Speak Out programme and am looking forward to their positive response.</p> <p>In conjunction with the above I am also obtaining legal assistance in this matter and any costs involved will be payable by Rochester as they have repeatedly failed to deliver on any of their undertakings and promises.</p>