Wrong Order, No Response

I honestly don’t know whether to laugh, cry, or start a support group for people who’ve been personally victimized by Rochester deliveries. 😅

So here’s my story…

I ordered one thing. Simple. Clear. Straightforward. The kind of order that even my aunt on WhatsApp would get right after saying “Ok noted 👍🏾”.

What did I receive? Something so different I had to double-check if my name was even on the order… I briefly considered that maybe I accidentally ordered in a parallel universe.

Now let’s talk about customer service…

Trying to get help felt like I was auditioning for a role in a movie called “Ignored: The Sequel”. Calls, messages, follow-ups… nothing. At this point, I’m convinced my query is sitting somewhere in a digital graveyard with other unanswered complaints.

Rochester, my question is simple: Are we delivering furniture… or plot twists?

Because what I experienced was less “customer service” and more “guessing game meets emotional rollercoaster.”

All jokes aside, this is really disappointing. When customers spend their hard-earned money, the bare minimum expectation is to receive the correct order and decent support when things go wrong.

Please fix this. Not just for me, but for everyone else who might unknowingly sign up for this unexpected adventure.