Worste service I have received after buying all my furniture from Rochester

<p>I have simply had the worste furniture buying experience from Festival mall Rochester.</p> <p> </p> <p>I have purchase more then 6 items from the store, deposit was paid upfront as certain items will need to be made. The 2 item was only ready for delivery after a month and a half without any feedback on the item from Rochester unless you get in contact with them.</p> <p> </p> <p>For such a big company and such a great reputation as a furniture store I would expect a little bit more initiative to contact the client and keeping them updated.</p> <p> </p> <p>This has now been more then 2 months since the deposit and more then 3 weeks that the full amount was paid.</p> <p> </p> <p>I have been told that 1 item is damage during delivery and will need to be re-ordered. I again did not get any feedback further as to when i can expect this item and on top of this a bed base that was part of the purchase that I have been using for 2 weeks is now broken.</p> <p> </p> <p>I have went into the store to the same sales consultant that served me and advice this issue, I was told this matter will be logged onto the system and a SMS will be sent to me to confirm this matter, till now I have not received any SMS and am not sure if this matter has been logged.</p> <p> </p> <p>I simply have no other choice but to put this matter on as I have been to the store multiple time and call the store manager multiple time, yet this matter is still not resolve.</p> <p> </p> <p>All in all, deposit paid 2 months back, full amount paid 3 weeks back, missing 1 item from the purchase, broken bed base after using it for 2 week.</p> <p> </p> <p>I truly hope this is not the norm how Rochester operates but this time I am truly dissapointed and do not recommend Rochester to anyone because of such service after paying so much money.</p> <p> </p> <p> </p>