Worst shopping experience ever

The fact that I spend thousands of rands on a product I expect not good service, but great service. I experienced the total opposite from that. This is my first ever big purchase I made in my life for something I have always wanted for a long time. I purchased a 5 lounge, three recliner set from Rochester. I was given a day they will deliver my purchase and was told they will phone me the day of to confirm delivery and time. First, I didn't get a call and after 10:00 and I had to phone them. I needed to know what time they will deliver since I had other things to do. Obviously my time did not matter to them. The answer I got was late afternoon. By 16:40 I still have not heard anything again and no couch yet. So I had phone them again. Only then did the manager phone to inform me I will not receive my couch that day because apparently they damaged the couch. I was not happy that I had to phone after them twice to find out what is going on. And why was I not immediately informed of the situation and had to phone them to get answers. Needless to say I felt very frustrated. The manager also asked if they can deliver the next day late afternoon. I said no I have clients to see (that I canceled the previous day) and I need a time of delivery to make plans accordingly. He then asked: What is the latest we can deliver to you?". I felt like, why not ask what is the earliest since you are inconveniencing me on my own purchase? The next day, when they finally delivered my couches, (at noon without warning) I was quite shocked to see they also delivered a 3 set coffee table set to us. I thought, wow, this is so nice of them. It definitely makes up for what happened the previous day. I asked the delivery guys: "Is this also for us? Thinking they might have made a mistake. Yes was the reply. I even bought some chocolates and took it the sales ladies the next day to thank them for this gift. They said nothing and I thought, this company totally made up for the bad experience we had. I was in awe of the situation. I felt like a real idiot when 6 days after my delivery I got a call from the manager. He first made it out as a courtesy call to see if I was happy with my couches. Once again I thought wow, you guys are all about customer service. Only the call was to inform me that once again they made a mistake and the tables should never have been delivered to us and can they please come and pick it up ASAP that day. I was really upset, about the whole situationand lack of communicationon theylir part. Only then did I fill in their servy where they asked about my experience shopping whith them. Needles to say, I gave them the worst rating possible. The next day a representative from Rocgester did phone me, apologized for the experience and asked me how can they make it better. Now it's my job to tell you how you can fix this? After explaining the situation again she said she will contact the branch, discuss the matter with them and get back to me. Surprise suprise, still no word. I should have been hesitant buying from them since my parents also had a bad experience with them. Well lesson learned. Don't make the same mistake people. Worst shopping experience ever!