WORST service received from Rochester

I purchased a Hamilton recliner-suite. Delivery was made on Tuesday, 28 Jan. When the delivery was opened and being assembled we realised that the 2 seater couch had 2 right hand side recliners. The delivery contractor then said he will have to go back to the warehouse and collect the left hand side recliner and will be back by 4pm, which did not happen. He then came back and said he will deliver the couch on Wednesday the 29th by 11am. This also did not happen. I was then let know that the seat will be delivered on Thursday. We he eventually came, the seat was incorrect once again. I then phoned the store for the 3rd time and complained to the manager. The manager then spoke to the warehouse and they confirmed that the correct item will be sent....why was this not done the first time? Third time lucky I guess! The manager phoned me back and said that the delivery contractor has been held up, but deliver will take place before end of the day on Thursday 30th, guess what...this once again did not happen. And now on the 31st of January at 11am...still no delivery...Now for a customer to pay over R26 000 for couches from a "reputable" company and receive this low level of service is extremely poor and disappointing to say the least! Further more, for me to stay home for a couple of days based on potential delivery is even worse, I might need to send you an invoice for my time that was wasted during this horrible ordeal and interaction I have received from your company and contractors. I should have listened to my inner voice and proceeded with purchasing my couches from a different company...at least I now know that the other furniture I need to buy will be bought from a different company. You might need to review your Consumer goods and services Code implemention methodology as you are failing your customers