Worst service - Greenacres branch

Absolutely the worst service I have ever seen in my life. If the lack of customer service is what you strive for then you would actually get a 5 star review for something! The TCF standards are clearly not something you even consider. Absolutely *********** staff and useless delivery services.

We visited the Greenacres branch and made a fairly large purchase from the store as we are moving into a new home. We scheduled delivery for 15 November as that was the day we moved in.

From the start this order was a massive F up to put it into laymen terms. We filled in the forms with the correct contact details, the address etc. The WRONG cellphone number was captured, one we never gave. Come 14h00 on Friday we had phoned the call center to find out what time our delivery will take place, firstly the call center is extremely rude as the agent wanted to know why we gave the wrong contact number and kept saying that we gave the wrong number it is our fault. After then phoning Lynne the store manager, she finally decided to do her job and correct the number with the driver.

So we thought things will now run smoothly, BIG MISTAKE. The driver phones us saying they are outside we must open, get outside there is no one there, this is after 15h00 already. They then say no they are at a different address (This is also after hearing the main delivery driver say "don't say I am here") According to them we gave the wrong address and they must now take the items back to the warehouse. Lynne then sent us a copy of the delivery note after her 15h00 lunch break she so rudely informed us about on the phone saying we can't phone her every 5 minutes and it's not her job it is out of her hands. How about trying TO HELP frustrated customers.

The address on the delivery note WAS CORRECT. So tell me this if I type in that EXACT address on google maps, there's NOT ONE other place that comes up. So did the drivers actually do their jobs?? You charged a ridiculous fee of R1100 for delivery when items aren't even delivered!! absolutely DISGUSTED.

After having to fight back & forth THE WHOLE friday we finally gave up after 17h00 realizing that we clearly won't be getting our order.

Your store "manager" couldn't even tells us where the PE warehouse is or if it is open for us to collect on Saturday. Well clearly they weren't open.

Till now we haven't received any communication.

So after phoning today 18/11/2024 - days later. Apparently a private transport company will be arranged to transport our delivery but now the warehouse has to change the status of the order which is another delayed process in itself. ALREADY off to a bad start to my Monday thanks to you guys.

STILL no one can give us answers as to when we will receive our order that was supposed to be delivered on the 15th! so we have no couches.

ALL the other suppliers we used delivered on time and it was an effortless process. I should've saved myself the trouble had had a look at your reviews before even walking into the store. Your reviews clearly say enough.

I will never in my life ever again purchase anything from you, not even if it is for free.