Worst service experienced in South Africa (and that is saying allot)

<p>After seeing Grey (Highlands Graystone) Prescott Chairs in Rochester Boksburg, we asked the sales representative to order two grey chairs for us. After waitig months and having to follow up numerous times they finally delivered 2 chairs to us, but these were brown (Wetton Stone) when unpacked. We imideately phoned the store stating that the incorrect chairs were delivered, whereon we were informed that the sales representative eroniously ordered the incorrect colour. This was after we clearly indicated we wanted grey chairs, similar to those on the shop floor. After 2 weeks we had to follow up again as we did not receive any feedback from the store, whereon we were informed that the colour we wanted is discontinued. This is in fact not true as the Rochester website still advertises the Grey (Highlands Graystone) Prescott Chairs, and one would reasonably expect that such would be available for purchase. Now, after no resolve to our situation I am forced to deal with this matter on social media and review platforms in hope that a competent person from Rochester would be able to simply exchane the incorrect colour for the correct colour chairs. One would think this would be a simple matter of exchange. I would never do business with this company again.</p>