Worst service ever

<p> </p> <p>I went to buy a recliner set and base with storage on the 8th of July 20017. The couches looked more grey in the shop, but when it was delivered it had more of a green undertone and didn't suit my lounge. I thus wanted to return it, but this was not the problem.</p> <p> </p> <p>When the delivery took place, I was given an entire new bed. ie a base (the incorrect one) as well as a mattress which I didn't order.</p> <p>They then came a day or two later to take back the bed and deliver my base. A broken base to be exact.</p> <p> </p> <p>I phoned them not 20 minutes after delivery, however they have then knocked off. The biggest problem in this scenario is, that no one you speak to seems to want to assist you fix the problem. As if you have to do their jobs, and its not their fault. no common sense gets used in the return or replacement.</p> <p>They also couldn't take the couches, which was there for exactly 1 day. They wouldn't pick up the couches as they had to first send someone to come and check whether it is still in order for return, but then they leave it there for another week and a half? Surely you can't confirm its still in good quality to return and then leave it there for another week? In the mean time I cant have my new set delivered as my lounge is full with this set?</p> <p>Absolute no sense was used in any of these deliveries, or returns.</p> <p> </p> <p>So after I was told I now need to wait for 3 weeks for a base, they phone on Friday as they are on their way to deliver (after requesting numerous times that they give us a heads up as no one is at home, and an arrangement needs to be made for delivery). I organised a friend to rush through to my house. Upon delivery they were asking her for ***** drivers after realizing the feet of the bed are not attached after my friend tried to check the drawers and if everything is in order (which was broken on the first base).</p> <p> </p> <p>Apparently the feet need to be attached with a specific machine. They could obviously then not do so, and said that they will send someone to come and do so the next morning, which obviously didn't happen again.</p> <p> </p> <p>SO in other words Rochester has been to my house 5 times for 2 items, and it it still not in order. They will also need to come another 2 times before they will be done. I have to arrange for someone to be at my house every time. This is wasting my billable time, as well as the time of my staff to sort this out, and for someone to sit there for hours and wait for them to arrive.</p> <p>This is completely ridiculous. I will never buy from Rochester again, and will never refer someone to go there either.</p>