Worst Service

I received the worst service ever. I bought a dining room suite at Rochester, Mall@Reds Centurion at the end of April 2018. They said they don't have the product available in stock but will order and it will be delivered as soon as it arrives. I waited a few days for my chairs and table to arrive. When they finally arrived the chairs were dirty. They are fabric chairs, they were not even covered when they arrived and they had stains and dust everywhere. The table was fine, the problem was the chairs.

I contacted the store immediately and logged a complaint, they apologized and said they would arrange for an exchange of the chairs as soon as possible. It's now over 3 weeks and the chairs haven't been exchanged.

I went to the store on Wednesday(23.05.2018) and asked them to cancel the purchase and app**** for a refund as I've been waiting for long and haven't been receiving the best of services. They took my documents and said they would call me the next day as there's no manager to approve the refund. They are not sure how long it is going to take to process the refund because they do not have a store manager. The lady who was assisting me(her name is Precious) said she would call the Regional Manager the next day and ask for advice and will call me back as soon as she's spoken to the regional manager. I am still waiting for that phone call.

I have received the worst service ever at Rochester and I just want my money bac**** They can take their furniture, I don't want it anymore!!!