Worst Quality and Customer Service ever - Feel ****** by the High Prices and extremely Low Quality and Customer Service

Worst service and quality ever - do not buy from Rochester Cornubia. High Prices but low quality and extremely low Customer Service. Purchsed a lounge set from Rochester Cornubia for R 30K but within 3 months it deteriorated, they then collected and replaced us with another set of the same product, but yet again, deteriorated within a year. They then collected the set and for more than two months we had been without a lounge set because they refused to refund or allow us to take a completely different product, as we had lost trust in the initial product. They insisted that we had to take the repaired set and eventually they delivered the Repaired set today and the quality on the Repair is ********** and of extremely inferior quality for a Lounge Set that is supposed to be worth R 30K. With quality and service like this I would be really surprised if this company lasts much longer, the staff are extremely unhelpful !

I am extremely frustrated, disappointed and dissatisfied and would really like to receive a call from one of the Directors so that my issue can be resolved, because for a Lounge set that was priced at R 30K to last just a year is absolutely ridiculous and right now I feel ****** and will never shop at Rochester again and will advise everyone not to shop there either.