Worst Mistake was buying at Rochester

26 January this was the response I got;<br> <br> Hello sophiek,<br> <br> Thank you for updating us on your complaint.<br> <br> We have escalated the matter and will be in contact shortly.<br> <br> Kind regards<br> Rochester management.<br> <br> The worst mistake of my life was buying at Rochester a gift for my parents which has been returned to Rochester more than 5 times and with every return I get s**** from them. Can I please have my money back since customer satisfaction and quality are not your priority. The contact you shortly part is just an automated response, they dont.