Worst excuse ever!!

<p>We wanted to buy a couch at Rochester Rustenburg, after waiting about a week just to get the application through to initial approval and an hour sitting at the store we got preliminary approval to purchase at Rochester. I made it clear that we would be leaving for holiday in two weeks from when the application process started, we were promised delivery before we left. Then it took another week to get finalization and all the required documentation from them to sign. Then yet ANOTHER week to get yet ANOTHER approval from who knows who just to be told that there is no capacity and I'll have to wait till after my vacation for delivery because they are busy with a system switch over. This is nonesense, there has to be some kind of contingency plan in place for when the system fails. Upon asking for head office contact details I got routed to a call centre which simply logs calls against the store. Pathetic!! A very expensive shop with little to no service!!</p>