Worst Customer Service Ever, Not worth your troubles

Rochester Furniture is the worst store to go to if you value your money and your status as a paying customer. About two weeks ago I had to come to social media to complain about the fact that they have horrible customer service and took more than 2 weeks to deliver a couch that they had ensured would be delivered in 4 - 5 days.

Now it is time for them to give a refund since we had to select another couch and create a new sales order.

It's over a week now and they are giving us the run around, they are glad and eager to receive your money, but when it is time for a refund they will ask you to go to the police station and write affidavits.

Their "customer care" call center doesn't care at all, I spoke to 2 ladies by the names Palesa and Nkateko, not them both hanging up in my ear after claiming they are getting their supervisor on the line.

Again I say to you, if you value your money and want to feel respected as a client and paying customer... Don't go to Rochester or any of their affiliated brands. It is a bad idea, trust me.

Even now I know the script quite well, they are going to promptly response to this comment and ask me to DM them so they can resolve the issue and log a ticket.

But what they actually mean is, "you are embarrassing us, please DM us so we can ignore you in private".

I'm totally appalled by this, what horrible ways to treat Yiur customers.