Worst Customer Service ever !!!!

My wife and I visited the Fourways Crossing store the day on Black Friday. We were initially helped by a very kind sales assistant. We liked a Grafton Everest couch set. But only needed a 2 and 2.5 seater. We were told it would be a special order which would be delivery end of Feb as the order book were closed for the year. The next day we visited the store and purchased the full set as there was stock in the system and paid for it in full. We were in a bit of a hurry to get a couch as the current one we have is broken and I struggle to get off it due to mobility issues. We were told to expect delivery the foll Tuesday. We were contacted again and told the couch would be delivered on Thursday due to Black Friday sales. Its been 2 weeks. Couple phone calls later i'm given the option to 1. downgrade my order to leather uppers 2.Cancel my order or 3. pay additional money wait till end of February. After much frustration we decided to buy the 2 seater and 2.5 seater as we had to wait anyways till end Feb. Fast forward 4 days later the order hasn't been placed as the store cannot find any stock codes and they dont seem to return my calls. I eventually decided to cancel my order and requested a full refund.

Needless to say this it's unacceptable but it seems like they're doing us a favour and clearly dont need the business. The store manager is downright rude and asked us why we even came to his store as he had already spoken to us telephonically. I have tried contacting HQ with no success. Im not sure if this incident will go unnoticed but I thought it prudent to share my woeful experience.