Worst customer service EVER!!!!!!!

I reported my Bexley bed which was purchased and delivered to my house in August 2018 broken in the 1st week of December 2018, it was only collected on the 25th of January 2019. This was told was due to the complaints department and supplier being closed for the holidays. I requested for the bed to be replaced because all the joints were dismantled. To this day I haven't had any feedback with regards to the progress on my replacement bed.

Furthermore to this, the Aztec daybed/sofa which I also purchased from Rochester in July 2019 broke on the 20th of January 2019. I reported it the very next day and have had no feedback since then. It hasn't been collected yet (not sure whether the complaints department and supplier are still closed) and no reference number has been given to me. It seems that I am the one that always has to follow up with Rochester, no information is forthcoming from their part.

As a result, I have been without a bed for 2 full months going on 3. Also, going on a month with a broken sofa with no end in sight.

Ronald Maseko who is the sales person I purchased the furniture from has also not been very helpful. I have sent him numerous e-mails and also visited the Witbank branch a number of times but I'm still stuck with broken Sofa and no bed.

Considering how much these items cost, they are proving to be of very poor quality and Rochester is proving not to care about it's clients. All I want now is my money back so I can purchase replacement items from a service provider who actually cares about their clients.