Worst Customer Service

I logged a complaint with store at Mall @ Carnival think in beginning of 2018, regarding my couches. only got feedback from you guys on the 21/02/2019, regarding the complaint, and couches were collected from my house on the 6th of March 2019.

beginning of April, I went to the store to check status of the repair, and was told told that it will take about 6-8 weeks for them to be completed, and i dont need to pay anything because when i logged the query, it was still under warranty.

25/04/2019, I called JD service center, and spoke to Vincent, he told me that nothing has been done on my couches because they had notified the store about R1000 which i had to pay before they cab proceed with repairs, and I was never called or notified about that.

I am so upset with with your customer service, its been almost 2 years, I've complaining about these couches, and no one actual cares about customers. It's the worst service I have received in my life. I will take this up with my lawyers, because I am still paying for these products, and my installments are always on time.