Worst Customer Experience-I don’t know what is the point of having a store manager who does not know how to do customer resolutions

I have never experienced such bad customer service. The coffee table was chipped when it was delivered, I immediately notified the delivery guys and he mentioned that they have also scratched the headboard so they will go source out the two items and come back and exchange. Two weeks later I am still stuck with these items. I have called, I have texted, I went to the store, the manager told me she will call me back before end of day on the 25 January 2025, today is Monday the 27 January, no one has contacted me. On top of everything they are now even reluctant to refund me for these faulty items they delivered to my house.