Worst after sales service

<p>I bought a couch from Rochester furniture store in Wonderpark last year October. 3 days later I realized that couch was faulty and called Rochester to solve the problem. They came in a resolved the issue. In January 2017 I realized that the couch would make squeaky sounds when you sit on it. I then went to the store in Wonderpark to lodge my complaint. The store assistant said he would give me a call back to schedule a day when they could come to assess the couch and take it for repairs. I didn't get a call back from the store for a month. I then decided to go back in store to check what the delays could be due to and was told that they were due to system issues. The store assistant promised they would ensure my couch is assessed and collected but that never happened until I called the customer service. After calling they finally arranged for the couch to be collected. Note that this is 2 months later from the day I went into store to lodge the complaint. ... the couch was collected 1st week of April. In the 3rd week I called the call center to track the status of the couch and couldn't get assisted because I didn't have my complaint reference number. I asked the call center if the could not latest use my iD to track my couch as I assume all customers have a customer profile especially when u purchase on hire purchase like I did . Even tho I suggested that they tracked using my ID they still said it was impossible. I the went back to the store and called the customer center with no action of resolving my complaint. All I have been promised are call backs. I'm now going into the second month with no communication or trace of my couch....however Rochester continues to deduct they installment for my couch without fail and yet I'm sitting without the full product I purchased. I'm very disappointed at they service and plead for someone to help me out. </p>