Worse than terrible service
<p>Beginning of March 2017 I purchased a daybed couch. Within that month teh couche started to tear. I logged a query & was given a form to complete, which I did then never heard anything from the store ever since.</p> <p>End of May I made a noise about this & only then was my query being attended to (By this time the tears on my couch were bigger than the size of a coffee mug!)</p> <p>My couch was collected and again I had to make a nose a week later before getting feedback.</p> <p>I was then told that the material has been discontinued and I have the option to have it re-upholstered in different fabric / take a different couch & pay the difference.</p> <p>I then requested a refund because I was not happy with either 1 of the options above & I started hearing from other people how they also purchased bad quality goods from Rochester.</p> <p>I completed forms once again, this time to request for a refund of which I was advised that Rochester needs to receive a credit from its supplier, JD Group, first before crediting me back.</p> <p>This is absolute nonsense because I purchased the couches from Rochester & not JD Group & how they deal with their issues should be their problem not mine.</p> <p>I still await my refund or even a polite update to let me know how far my request is & I get absolutely NOTHING from Rochester whenever I call.</p> <p>I regret ever buying anything from this company & will advise all my friends not to ever.</p> <p>I WANT MY MONEY!!!!</p>