Wooden furniture cracks - complaints not taken seriously

I purchase a TV stand and Coffee table almost 2 and a half years ago. Within a few months (while in warranty) the wood started to crack on both items. I contacted Rochester and they said I would need to contact the store where I made the purchase, directly. I went to the store (Springs Mall) and spoke to them - despite having moved to the North of JHB, being promised they would assist. After hearing nothing, I tried to contact them again. Still no assistance. After more than a year later, I got a ‘courtesy’ call to see if I was happy with my purchase - again I explained the problem. I was then contacted to arrange collection of the items so they could go to the ‘wood doctor’ for assessment. I asked if there was anyway they could provide me with a loan piece of furniture for my TV to stand on. The operator said they would check and phone me back - I never received that call. Towards the beginning of 2020, I received another ‘courtesy’ call - again I explained my problem and this time, there was no follow up call. My coffee table is now fully cracked right across the entire table and my TV stand has smaller short cracks. It seems this company doesn’t take complaints seriously, nor do they care that the quality of their products are clearly terrible. Just a warning to all thinking this is the place to go for new furniture!