Who gave you the right!!!!!!

<p>I placed a cancellation on a order on the 7 August with the store manager after being mislead as to the goods i was to receive.</p> <p>I was told the process would not take more that 9 days.</p> <p>Today is the 24 August and still no refund!!!</p> <p>I call the store and am again greeted by the rude manager who now indicates that he decided to not process the cancellation and order other goods which i never asked for nor gave any authorisation for.</p> <p>I was never contacted by the store after the day I placed my cancellation even after I explicitly request this and was agreed to by the store manager.</p> <p>this unprofessional behavior is truly shocking</p>