1 reviews | Active since Aug 2012
What does R 75 000 buy you?
We ordered furniture to be made to our specification and paid R 75 000 to Rochester Home Decor in Boksburg. When it was delivered we realised that all the furniture did not look the same and what we thought we had ordered was not there. When speaking to the salesperson who helped us telephonically, he was extremely rude. Rochesters came out twice and then were going to take the wrong couch on 8 July 2015. No-one came and we did not even receive a phone call. So no we have furniture we don't want in our garage and Rochester Home Decor seems to be happy that they have been paid so why should they bother any further? I have bought from them before but I will never recommend them or buy from them again. And right now I would like them to come and fetch their furniture and pay my money back.
Thank you for bringing your complaint to our attention, be assured that we take your complaint seriously and we are busy investigating.
Your complaint with regards to the salesperson has been sent to the regional manager for resolution.
The service agent for this branch will contact you shortly to assist and resolve your complaint.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention, be assured that we take your complaint seriously and we are busy investigating.
Your complaint with regards to the salesperson has been sent to the regional manager for resolution.
The service agent for this branch will contact you shortly to assist and resolve your complaint.
Kind regards
Rochester management
