What a refreshing attitude

I phoned the Rochester in advance to find out of an article was in stock. A very friendly, helpful, chirpy, professional shop attendant, Patricia answered and assured me immediately. In the shop the good service continued. There was an error in the internal Rochester system and thus the special offer had expired. Patricia successfully organised my discount. In the course of the week she organised the delivery to my home and even though the telephone and email systems in the shop crashed she managed to get hold of me via her cell phone. Delivery was on time and all are satisfied.<br> <br> Patricia has put the SERVICE right into customer service. I will certainly keep Rochester on my radar in the future