WHAT A DISAPPOINTING 9 WEEK WAIT!!

We requested that you repair one of our couches that was still under warranty. The delivery guy completely destroyed our couch, our wall and our door during collection for repairs. We waited patiently for 9 WEEKS for the new couch to be build after our initial complaint. We never once requested feedback from Rochester nor did we rush Rochester in completing the rebuild of our couch as we did not want any more problems with the couch.So after 9 weeks we requested some feedback to find out that our couch is practically on its way. Upon delivery the color of the couch was completely wrong - you would think that they at least would have done a quality check before delivery. How do you deliver a piece of furniture without checking that it is the correct color and so forth? This after you have already received a complaint from your client? Furthermore we were promised that someone will come and have a look at the damages to our wall and door, to date we have yet to receive any feedback on same. Customers invest in your brand because you proclaim to have quality products and excellent service - we have yet to experience both.