We should NEVER have bought a couch at Rochester.

We requested a managers details to get an ongoing matter resolved on 1 March 2016, as we have been pleading with your staff to resolve the issue at hand. <br> To date and after another request we have yet to receive any response.<br> This would be the second instance where it takes Rochester more than two months to resolve a complaint. Is this your level of customer service?<br> Is this the after sales service we should get used to?<br> Or should we just keep on complaining on Hello Peter until it is resolved? At this stage it seems as though you only assist if one complains on a public platform?<br> It is quite clear that your staff is just not interested in assisting us let alone just respond to our query. <br> This is becoming a time consuming issue where you leave the follow ups to your customer and not attend to the issue. <br> I would much rather just have you refund us so that we can have the opportunity to buy furniture at a company that values their clients and are committed to customer service.<br> <br>