We purchased a chair from Rochester Furniture which has a safety defect, with a sharp pin protruding from the fabric, making it unsafe and unusable

We purchased a chair from Rochester Furniture which has a safety defect, with a sharp pin protruding from the fabric, making it unsafe and unusable. I logged Ref No: *** and have been trying to resolve this since Monday. Despite multiple follow-ups, there has been no clear plan or timeline provided for a replacement. This has been a frustrating experience, particularly given the nature of the defect and the lack of communication. I would appreciate urgent intervention from Rochester to resolve this matter and restore confidence in their service.