We ordered the Nordic queen XL bed and pedestal set from Rochester and same was delivered on Friday 21 April 2023, the bed was assembled by the Rochester staff that delivered the order

We ordered the Nordic queen XL bed and pedestal set from Rochester and same was delivered on Friday 21 April 2023, the bed was assembled by the Rochester staff that delivered the order. On Saturday morning 22 April 2023 at 2am we were awoken by the support beams of the bed collapsing, it appears that the *****s and wooden hinges had broken clean off. Of course we moved our mattress onto the floor and I immediately sent an email to Rochester to bring their attention to the problem. Unfortunately at 10am this morning, 24 April 2023 my email still remained unanswered and I then called Rochester customer service, I explained the situation and advised that I did not want a replacement or a repair and that I wanted a refund as I honestly expected better quality from Rochester. I received a reference for the call ***) and was told that I would be called to arrange collection of the items and a refund, I have still not been called and am again forced to sleep on the floor again tonight due to Rochester's poor quality and service.