Warranty

I purchased a lounge suite from Rochester llast year in October when I went on retirement. I initially did not want to buy from them again in view of poor service received previously when I also purchased a lounge suite. <br> Rochester has now had to collect the suite on various occasions with different faults being reported to them. An inspection team eventually visted me at my home who who agreed that Rochester should replace the suite. <br> Now all of a sudden a lady by name of Chrisanda from their warehouse says they have found the mistake. This is ******* as errors have been in the back rest the seating as well as the mechanisms. <br> I paid good money for a product which is obviously of poor standard and insist to be paid a full refund as all previous attempts to repair have been unsuccessful. <br> No telephones are being answered and no no response has been provided to my emails.