1 reviews | Active since Jun 2012
Waiting for weeks for my refund
I ordered two pieces of furniture from Rochester, Atterbury on 7 June 2015, and paid a deposit. A few days later we were informed telephonically that the price was more expensive in the colour that we wanted. I phoned and requested a cancellation, and was told that I would have to come in and complete a cancellation form in-store. I did that around 21 June. Almost a month later, I have still not been refunded my deposit. I have called the store several times, only to come up against a brick wall every time. I am told that refunds need to be approved and done by head office, yet nobody can tell me when I can expect my refund. I have been patient, yet frustrated, and I think that a month is a ridiculous amount of time to wait, especially because the store would definitely not wait for money from a customer
Thank you for bringing your complaint to our attention.
We have contacted the regional manager and the refund has been processed today.
Depending on your bank provider this should reflect within 72 hours.
We apologise for any inconvenience caused.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
We have contacted the regional manager and the refund has been processed today.
Depending on your bank provider this should reflect within 72 hours.
We apologise for any inconvenience caused.
Kind regards
Rochester management
