Victim of theft

<p>I want to share how I have been a victim of Rochester.<br />I purchased furniture there, and I paid in installments. As we were about to reach the end of the term, I notified the manager that, we were moving places so I would alert him when and where to deliver. <br />We communicated via the phone and also via email. He had agreed that he would keep the merchandise for me and also told him that I would require more furniture from him as we were moving into a new house.</p> <p>To to my surprise, yesterday (18/03) I went to the store, to ask them to deliver. The current manager told me that what I purchased was no longer available on the floor but when I purchased, not all of the items that were on the floor, and I was ok with that. I trusted the salesman description of the othe items. So he told me that I would not be getting anything no furniture and no reimbur*****t for the money that I had paid. In total I had paid R17 000 plus. I have all invoices. Honestly would I be just giving away that much to them, instead of investing elsewhere, where I would have gotten returns on my investment.</p> <p>A colleague of mine told me they bought a leather couch at their Woodmead branch and later discovered that it had a dent on it. After notifying them, they did not want to exchange it and were defensive about the issue. I should have known their tactics.</p> <p>I am very disappointed with the way they operate. <br />Please assist me, a victim of theft!!!</p> <p> </p>