Very Vey Poor Services

I ordered couches at Rochester Hyde Park in January on a 3 months laybye. When I paid my final balance I was told that the couches will done by the 31st of March. 1st of April they told me the couches were not done yet, which was a real disappoinment to me since I had already hired a truck to take my couches to Zimbabwe. Cancelling that trip meant the transport company was to forfeit a deposit i had paid, which was my lose. I explained eveything to three staff members at Rochester and they told me they can't help me in any way or else I have to take my couches as they are. I could not opt to take them unfinished as I wanted a fully completed product. Today I finally decided to go and collect as the transport guy was back from Zim , I called Mike and told him that I am sending people to collect my couches please make sure that everything is in order so that they wont have any problems, only to get there and my guys were told that the couches were taken to Jet Park .They had to drive from Honeydew to Jet park again costing me double fuel expense which they are not eager to compensate. All they want is you to pay but they don't work harder to give the customers what they deserve.