Very unsatisfactory after sales service

<p>We bought new couches last year in August. Delivery note 446475. About 2 weeks later one of the couches felt a bit skew when you go and sit on it. On inverstigation we saw the one leg was loose. On further investigation, we felt the frame is broken. A service call was logged and the couch was collected in February. After two months we got the couch back. On inspection they only moved the leg to the front to be s****y again and the frame is still broken!! When we speak to Rochester, the person assisting us is very arrogant and not very helpful. We want this couch replaced with a new one as we wont sit withou a couch again for about 2 months for it to be "fixed". </p>