1 reviews | Active since Aug 2009
Very unsatisfactory after sales service
<p>We bought new couches last year in August. Delivery note 446475. About 2 weeks later one of the couches felt a bit skew when you go and sit on it. On inverstigation we saw the one leg was loose. On further investigation, we felt the frame is broken. A service call was logged and the couch was collected in February. After two months we got the couch back. On inspection they only moved the leg to the front to be s****y again and the frame is still broken!! When we speak to Rochester, the person assisting us is very arrogant and not very helpful. We want this couch replaced with a new one as we wont sit withou a couch again for about 2 months for it to be "fixed". </p>
Thank you for bringing this to our attention.
The customer service agent will contact you shortly.
Thank you for bringing this to our attention.
The customer service agent will contact you shortly.
Couch was collected 2 weeks ago. Just want to know when we can expect delivery of the fixed couch, as we were promised it wont take as long as the previous time.
Couch was collected 2 weeks ago. Just want to know when we can expect delivery of the fixed couch, as we were promised it wont take as long as the previous time.
Hi.
We can't get hold of Crisanda and we really want out couch now! Please assist asap!!
Hi.
We can't get hold of Crisanda and we really want out couch now! Please assist asap!!
Hi. Please assist asap as this is taking too long now!!!!!
Hi. Please assist asap as this is taking too long now!!!!!
Thank you for updating us on your complaint. Crisanda will be in contact with you by 10am this morning.
We apologise for the inconvenience caused.
Thank you for updating us on your complaint. Crisanda will be in contact with you by 10am this morning.
We apologise for the inconvenience caused.
Hi. We have received the couch today and the couch wasn't fixed to my satisfaction, as the legs of the couch are still not in the correct place. If I compare the legs to the other couch there is a huge difference. Your workmenship is of very poor standard. I want this couch fixed asap and it must look like the other couch!
Hi. We have received the couch today and the couch wasn't fixed to my satisfaction, as the legs of the couch are still not in the correct place. If I compare the legs to the other couch there is a huge difference. Your workmenship is of very poor standard. I want this couch fixed asap and it must look like the other couch!
Good day. I must say, the quality of your products are very poor. The other couch broke, it looks like a broken spring. I want this couch to be fixed this week at my home. Please remember, these couches have a 10 year warranty. The other couch that was fixed, not to my satisfactory, will be replaced if it breaks again within the next 9 years. Please arrange for someone to fix this second couch by Friday. Thank you.
Good day. I must say, the quality of your products are very poor. The other couch broke, it looks like a broken spring. I want this couch to be fixed this week at my home. Please remember, these couches have a 10 year warranty. The other couch that was fixed, not to my satisfactory, will be replaced if it breaks again within the next 9 years. Please arrange for someone to fix this second couch by Friday. Thank you.