VERY Poor service!

Please note the complaint due to very poor service and after several complaints to the store it self (Pretoria, Kolonnade) I have regrettably purchased the Layla Bedroom suit from Rochester Kolonnade - and had so many issues that it is frustrating to even type them out: 1. Delivery of the set was scheduled, confirmed and communicated to me as the customer on the 20/04/2021 for delivery on 22/04/2021. After not receiving the suit I called the store that advised that the suit will be delivered the next day - 23/04/2021. On the 23/04/2021 I went to the store to follow up on the delivery as the sore did not call me - they advised that delivery will be done on 24/04/2021. 2. On the 24/04/2021 the suit was delivered at my house but the team was reluctant to carry suit upstairs and assemble - they then left and returned later with additional people to carry suit upstairs. 3. On delivery I noticed that I did not receive a chair for the mirror table - this was optional according to the explanation from the delivery team, but the option was never provided to me by the sales person. I called the to inform the I will come to purchase a chair. 4. My guests had to assist carrying suit up stairs and delivery team was very rood and wanted to drill holes into the suit to assemble it. 5. After assembly it was noticed that the top drawer of the mirror table's wheel was broken and could not pull out. The delivery team was reluctant to take the drawer back and also wanted us to sign full delivery - if I signed I would never receive the drawer, especially based on my current experience. 6. On 25/04/2021 I went back to the store to follow up on missing drawer and to purchase the chair. Upon me entering the shop the sails person was standing in a vest in the shop and prior to assisting me put on his shirt and loosened his pants completely (In front of me) to tuck in his shirt - I complained about this as I see this as ***ual harassment and very disrespectful - the store Manager was speaking to the sales person while his pants were completely loosened. 7. The Sales person advised that I should have returned the entire suit due to one drawer being broken - this is a ridicules request (and if this is a requirement from the company this is ridicules) as the suit is heavy and massive and caused damage to my house (Whole in the sealing) while carrying it up, now the request is to carry the entire suit down (Damaging the suit and my house) to only replace the drawer - that is not logical. 8. I purchased the chair from the store manager who could not show me a picture how what the chair looks like - but very tired of the issues I just purchased the chair - asking for discount he advised that he cannot (Not even willing to ) assist. 9. Sales person called manufacturer to get new drawer and advised that it will be delivered to me. I requested them to keep me posted on the status. 10. Receiving no feedback on the status of the delivery of the chair or the broken drawer the warehouse called on 07/05/2021 to advise that they will deliver the chair. 11. The drawer was still not delivered. 12. 11/05/2021 the warehouse delivered the drawer and upon delivery noticed that the drawer does not fit. 13. At this stage the frustration is so high that I want to return this suit and want a refund. The delivery guy advised he will return to the warehouse to get another drawer - please note if this drawer is not correct Rochester will refund me. 14. I will never purchase any furniture from Rochester.