Very bad service

<p>We bought a new dining suite from the branch in Parkview on the 27th of December 2016, delivery was arranged for the Saturday 31 December 2016. after unpacking and assembling the table we noticed with the delivery guys that there are very bad scratches on the table as well as wood chipped out. My husband phoned the branch and they organized that we can keep the table till the next weekend so they can pick it up and deliver a new table. This past weekend - 7th of January 2017 we waited the whole morning to no avail. By 13:00 we phoned the branch to find out what is happening, and apparently our delivery was cancelled for some reason they couldn't tell us wasting our time. it was then arranged that they deliver this Saturday the 24th of January at 10:00. just to be phoned today to cancel again as they are doing stock take at the warehouse and not doing any deliveries. I find it disgusting that Rochester can have such bad after sale service, i even sent in a complaint to them via the website with no response. Rochester you obviously make enough money to treat your customers like dirt, this was the first time doing bussiness with you and will surely be the last!!!</p>