GM
Guggu M

1 reviews | Active since Feb 2010

08 Jul 2015, 09:22

Vancouver lounge suite poor quality

On the 14th of may 2015 Vancouver lounge suit was delivered at my home. All seems ok. On the 29th may 2015 I realised that the leather on the side of the couch had started to split. <br> On the day of purchase I was granted a 5year guarantee and was also assured this was 100% genuine leather, to my surprise when the material started to split it does not look like leather at all.<br> I have paid R 34 490.00 cash to receive such poor quality couches.<br> I have since reported the matter to Rochester Witbank on the 29th 05 2015 till this day I have not received any positive feed back.<br> I want Rochester to refund me the entire R 34 490.00 if they are failing to deliver good quality couches as advertised.

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Replies (1)
Rochester Home Decor
Rochester Home Decor's reply08 Jul 2015, 11:25
Official
Hello mananaj,

Thank you for bringing your complaint to our attention.

This is usually not the standard with Alpine as they use high quality products.

The sales consultant is currently arranging for an inspection to be done at your home in order to resolve. He will be in contact with you shortly.

Kind regards
Rochester management