SM
Sam M
1 reviews | Active since Mar 2015
12 Mar 2015, 18:04
Utter dissatisfaction
I placed an order for a couch, 2 arm chairs, a headboard and a coffee table in the 2nd week of January. I was told it would take up to 8 weeks maximum to be delivered. At the end of the eighth week, I called them, and was told the order was sort of ready but with the coffee table still pending. I asked why they couldn't deliver the rest just like we had agreed. I was told they'd contact me the following day, but they didn't. I had to persistently call them each day. I was told to pay off everything via EFT, which I promptly did, but received no contact confirming that the money reflected in their account. Again, I had to call them to ask that much, and received a casual \oh
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Replies (1)Rochester Home Decor's replyOfficial
13 Mar 2015, 10:13Hello sammolepo,
Thank you for sharing your experience with us, we will investigate on the service contact from the branch. With regards to the unit that was wrong, we will get the distribution centre to have a look into this, you will need to discuss the item that can not go through your door with your branch please as Rochester can not guarantee items to fit into your premises and this part would be the responsibility of the purchaser.
We will give our best effort to assist you with resolving the matter satisfactorily
Thank you for sharing your experience with us, we will investigate on the service contact from the branch. With regards to the unit that was wrong, we will get the distribution centre to have a look into this, you will need to discuss the item that can not go through your door with your branch please as Rochester can not guarantee items to fit into your premises and this part would be the responsibility of the purchaser.
We will give our best effort to assist you with resolving the matter satisfactorily
Best regards,
Rochester Home Decor's reply13 Mar 2015, 10:13
Official
Hello sammolepo,
Thank you for sharing your experience with us, we will investigate on the service contact from the branch. With regards to the unit that was wrong, we will get the distribution centre to have a look into this, you will need to discuss the item that can not go through your door with your branch please as Rochester can not guarantee items to fit into your premises and this part would be the responsibility of the purchaser.
We will give our best effort to assist you with resolving the matter satisfactorily
Thank you for sharing your experience with us, we will investigate on the service contact from the branch. With regards to the unit that was wrong, we will get the distribution centre to have a look into this, you will need to discuss the item that can not go through your door with your branch please as Rochester can not guarantee items to fit into your premises and this part would be the responsibility of the purchaser.
We will give our best effort to assist you with resolving the matter satisfactorily
Best regards,
