useless never order

I ordered a 3 seater couch from Rochester online, it was delivered on a Sunday evening at 21:30, when I opened the packaging the couch foot piece was broken off, I contacted the delivery guys, logged complaints, phoned many times, sent emails and after a month i received feedback:

Good day,

I hope you are well. Please note that your claim has been received and reviewed; however, the supplier has unfortunately rejected it.

The reason for the rejection is that the driver was instructed to leave the delivery in its packaging, and the damages to the seater were only noted after delivery. Without photos of the item prior to the delivery being completed, we are unable to verify the condition of the goods at that time.

We apologize for this outcome and wish you a pleasant day.