USELESS CONSULTANTS AT ROCHESTER

We have been trying for more than 2 years to find information regarding the servicing of the mechanism (5 action) for our 3-2-1 Chiba Impala Hide Lounge suite. It has been serviced in 2011. In 2024 we contacted the outlet at Mall@Reds. We were promised to be contacted with instructions on what needed to happen. Nothing happened. Only empty promises were made and we gave up with them at the end. They just never got back to one, gave feedback on query or had the intention to be of assistance. We contacted the outlet in Centurion Lifestyle Centre on 24 June 2025 and spoke to Kamva. Sent photo's. Were promised feedback. Followed up. No response to messages. USELESS CONSULTANTS!!!! NO AFTER-SALES SERVICE.