URGENT: Outstanding Refund

I am writing to formally follow up on a refund that has now been outstanding for more than four months. Despite returning the goods on 09 December 2025, the funds have still not been credited to my account. This delay is far beyond any reasonable timeframe for processing a return. Summary of the situation: • Order Number: *** • Date of Original Transaction: 24 October 2025 • Date of Return: 09 December 2025 • Reference Number: *** I have been patient throughout this process, but a 12‑week delay since the physical return of the items is unacceptable. I am requesting a definitive and committed date for when this refund will reflect in my account. I look forward to your prompt response and a swift resolution to avoid further escalation