Unsatisfied Customer

Purchased a lounge suite in 2021. One of the two seater broke now in 2024, so i phone the branch to find out how does the repair work. The manager said that i need to send an email then they will log a incident for the repair to be done. Ok so on Friday i send the email, on Monday a gentleman phoned to say he is busy with logging the complaint i will receive a ticket number till now i have not receive the number, anyway on the next week friday i send a email to find out what is going on, then the gentleman phone again he is just busy finding out i need to pay R900 for handling or something he will phone me back at 10h30 to 11h00. No phone call. On Tuesday i send a mail that i am unsatisfied with the service and that i did not receive a phone call. Then i receive a mail back to say apologies he thought that the gentleman did get back to me but they have received the correct process for the out of warranty repair, the amount of R900-00 has to be paid in store, once the payment has been made we have to send the repair team the POP before they will log the ticket for the repair and proceed from there, please note that the amount is for the handling and assessment, they will send a quote for the repair once assessed.

So on Thursday i go in-store pay the R900 the gentleman again say he will phone me on Friday we are now on Tuesday gets what no phone call.

The service of Rochester Nelspruit is absolutely useless. Very very unhappy customer.