Unsatisfactory workmanship from an apparent *UPMARKET* furniture retailer

I really hope Rochester takes my complaint seriously cause I will be taking them to another level of heights if I see they treat me like any of their other customers with unsatisfactory service. I bought a lounge suite which I see is ok so far but the alignment is not that great on the 3 seater. I mean like for a 50k lounge suite. I'm sure their workmanship would have been abit better than this. Also the plasma stand is my biggest concern cause how can a so called top quality furniture company align their wooden units so off? I wonder if it's because I didn't know it was apart of the JD Group but all is well, I am waiting patiently for feedback. The only way companies respond is if u hello Peter them or write a nice long story to their CEO directly. You guys have been warned accordingly

Morning

Dear Customer. Your Rochester complaint # *** has been assigned to the relevant team to action. Kind Regards Customer Care ***