Unsatisfactory Service
I am extremely disappointed in the service i received from Rochester Boksburg, after making a full payment towards my laybye on the 06/08/2020 i received a call on the 08/08/2020 confirming my address the lady quoted my previous address that i lived at 2 years ago which was strange because Nhlakanipho (Bafana) had my current address which was used on the very first day i had relations with Rochester. On the call we agreed on Wednesday 12/08/2020, to which i willingly took an unpaid day off at work to receive my long awaited couch.
Day of the delivery i received a call from the driver confirming my address to which he was still given the house number and street name of the old address but surbub of the new address. Once again i corrected this error and the driver advised he would call when he was nearer, 3 hours later i called the driver and he advised my package was given to another driver it was decided that it needs to go on a bigger truck.
2 hours after that call, the new driver calls me and he is at that old address that i never gave to Rochester. He advised he was sent that side because its on his route so he will take my package back to the warehouse then it can be reassigned to another driver for deliveries around Alberton. I called the store 3 times speaking to different people who advised Bafana is busy with clients and would call me back after another 2 hours of waiting for a call back i called again and requested a manager i was told the manager is Collin and wasn't available today, would be back tomorrow. I asked if there was a second incharge who could handle the escalation and there wasn't i insisted that i would hold the line until Nhlakanipho (Bafana) was available. He took the call at 15:35 and advised he would call the manager of the drivers to correct the error and facilitate the delivery and call back to advise another hour later I called back when I hadn't heard anything also being aware of closing time approaching. Bafana assured me he was working on it and i quote "i know what these guys did wrong, i will fix it. I won't leave work until i sort this out" from the first call he took i advised this guy of work commitments and how my delivery can't just be moved all willy nilly. 16:45 Bafana called me back requesting that i give the number of the driver which i did. I never heard anything else after that.
I have never had any prior relationship with Rochester, the brand has established itself as an elite customer service focused brand. You have gone and found my address history and used it without my knowledge or permission, i was passed from pillar to post all day with noone taking responsibility of the call or helping me. I have been promised calls backs and a resolution that never happened over a product that is fully paid for and now I need to miss work again for carelessness and invasion of my privacy which i need not point out is ******* as i have not agreed to any background checks that would've given you the address you utilised.