Unresolved Exchange of New couch

I purchased couches 2021 at Canal Walk, I do not remember the exact date but it was in November during the official opening of their first store in Cape Town and I was the first customer to purchase. I was welcomed by friendly staff members and their regional manager Fahima. We encountered a lot of problems while trying to process my purchase, including items not being being loaded on their system (they used the term cataloging). Manager said staff were very friendly and kept me informed, but we managed to conclude the deal later on that day.

Unfortunately their delivery delayed and I had to go to their warehouse in stikland to remind them to deliver my couches. The couches were delivered on Saturday (27 November 2021) while I was out of the house and the people who delivered the items did not open the items.

On arrival at home, I contacted the shop in canal walk to inform them about the situation and they gave me a go ahead to open the items.

After opening the items I noticed that the color of one couch was different from what I purchased. I immediately informed the store and took the couch back to the shop.

During inspection at the we also noticed that there was a crack on the arm rest of the couch. The store infomed me that they will open a ticket for this couch to be exchanged. I have been waiting for that exchange till today, and I'm following up with the store almost every day.

Secondly today I have reported some defects on the two couches that I have with me. The store manager of canal walk is aware. My only concern is how much time will it take to resolve this issue, if you can't do an exchange for more than two weeks. The sad thing is that I'm just 2km from your warehouse in Stikland, so workload can not be an excuse.

Thanks