Unhappy with the treatment that I am receiving at Rochester

In February i purchased couches at Rochester Witbank, then a week later I discovered that the 3 seater was not reclining as it supposed to do. I then went to the shop to report it and a complaint was logged and I waited for them to contact me but this issue dragged for a very long time until I went to the shop again, then that's where they started to entertain it again. After my visit to the shop no one called to give me feedback I had to call them time and again. I then visited the shop again, it was on Thursday then on Friday their warehouse in Pretoria called me arranging for the delivery of the couch of which they came to deliver it on that Monday with the consultant by the name of Ronald who sold the couches to me, I then told them that they must take it back with them because it was not fixed it came back with the same condition and very dirty of which Ronald acknowledged that it was not in a good condition. They then loaded the coach in a truck and took it back to the warehouse and I told them that I do not want that couch anymore they should replace it. Few weeks later I was called that my couch was ready for delivery it has been fixed, I then told that guy that I wrote on the comment space that they should replace it not fix it. Then the shop called me to come and chose new couches of the same value (R28999), we then went to the shop with my wife and when we got there the manager promised to get us new same couches however we should let the warehouse deliver that damaged coach to us then they will take the whole set then they will look for a new set elsewhere, and if we want to change we can change them for another type however my wife like that type of couches because she had already decorated the house accordingly then they promised to get us the same type but that would take few days before we can get the new set we agreed. The warehouse delivered the couch to us and we told them to take the whole set back with them. Then Ronald (the sales consultant that we concluded the deal with) told us that there are no other shops with the same couches then we can take that set. We took them with us where they were delivered around 20h30 that day and when I asked why did they deliver at that time, I was told that the shop was busy since it was a month end, when they offloaded I requested to inspect it, when I checked it its condition was not pleasing at all you could see that they were just doing a temporary fixing for something that I want to last me for at least a longer period. It had door hinges, staples, torn and it was just not pleasing. I showed the guys who delivered the set and they saw that it was in a bed condition, I immediately contacted Ronald to explain the condition of that couch but his phone was off, then those guys called Thokozani another consultant in the shop who promised to do a follow up with me the following day of which it never happened. I then called the shop, another lady answered told me that Ronald is not in, then I requested to speak to Thokozani then I was told that he was busy with another client they will tell him to call me of which it never happened. I called another lady answered she told me that she will pass the message to Thokozani to called me, she have to hang up because there is another client who need assistance on the floor, I asked the lady am I not a client in need of their assistance? she then hung up. I called the third time still i was unable to be assisted. I called again the following day same happened until I tried again and found Thokozani who told me that Ronald was not on duty but he will assist me check the shop with the same couches, he checked and mentioned Benoni and Carnival but he was busy since was the only person on the floor he will come back to me but if he fails to call that day he will call the following day to check with these shops the condition of those couches. The following day was today 6th of September 2022 and no one from the shop called me. Since we have lodged the complaint they have never showed that willingness to help us we had to call time and again to do a follow up. We bought these couches cash R28999, I told them that if this was a credit sale I would have been assisted swiftly. Till today the couches are wrapped with plastics because I told them that I am not going to unwrap them they should make arrangements to replace this set. Ever since I purchased these couches I have never enjoyed the benefits of owning them. I am have already started lodged a complaint with my attorneys. If assistance is not what I will get then let them take my couches and give me my money I will go elsewhere to get couches. It's been long now