ZS
Zanele S
1 reviews | Active since Oct 2015
28 Oct 2015, 06:29
Unhappy customer
I bought a bedroom suit at Rochester Furnitures Carnival Mall in June this year about +-19000. By September the bed was broken I went and report and told them i don't want that kind of a bed anymore bcs it mean I'll have to come report in every 4 months it's either they make exchange or my money back. I was told they can't exchange if they refund they will give me 50% of my money. This is how it supposed to be? Please help me
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Rochester Home Decor's replyOfficial
28 Oct 2015, 07:54Hello zsiyo,
Thank you for your purchase made with Rochester.
The service agent for the Carnival mall showroom will be in contact with you shortly.
We have looked into your account and would like to assist you with changing the bed for another bed.
We apologise for any inconvenience caused.
Kind regards
Rochester management
Thank you for your purchase made with Rochester.
The service agent for the Carnival mall showroom will be in contact with you shortly.
We have looked into your account and would like to assist you with changing the bed for another bed.
We apologise for any inconvenience caused.
Kind regards
Rochester management
Rochester Home Decor's reply28 Oct 2015, 07:54
Official
Hello zsiyo,
Thank you for your purchase made with Rochester.
The service agent for the Carnival mall showroom will be in contact with you shortly.
We have looked into your account and would like to assist you with changing the bed for another bed.
We apologise for any inconvenience caused.
Kind regards
Rochester management
Thank you for your purchase made with Rochester.
The service agent for the Carnival mall showroom will be in contact with you shortly.
We have looked into your account and would like to assist you with changing the bed for another bed.
We apologise for any inconvenience caused.
Kind regards
Rochester management