Unfair refund policy, Unhappy customer

I'm writing to share my experience with Rochester Furniture regarding a layby I initiated on a couch. I paid R2000 upfront, but due to unforeseen circumstances, I've had to cancel the layby. Unfortunately, I've been informed that it will take 7-14 days to process my refund.

Given that I paid in cash and am currently not working, I find the refund timeline challenging.

I'm in need of the cash urgently and I cannot wait for 14 days to get it back. I hope the company can review their refund policy to better support customers in similar situations.