********* Business Practice

On the 16th of July, placed an online order for the Canterbury 3 Piece 3 Action Lounge Suite in Full Leather, Andes Spice, for R40 995.00, and elected the 12 month layby option. I paid the R100.00 required deposit. By yesterday, 19th July, I had not received any correspondence from Rochester, so I called their ***number and spoke to a consultant. She advised me that the accounts are updated every 7 days and that I will receive communication from Rochester after 7 days. Last night, I decided to check my account, and my order status changed to "cancelled". I then called the ***number again, at 11:24 this morning, and spoke to Nompumelelo. The call lasted for 22min and I was told that Rochester did receive my deposit, but the order was cancelled and I need to reorder and complete the layby payment details. She told me to pay another R100.00 deposit and then stated that the first deposit will also be added to the account as a credit. I have searched the Rochester website now and found that the lounge suite has been removed. This is disgusting. I have copies of all of my correspondence and screenshots of my order. I will be taking this further, unless this is resolved immediately.